Project Overview Digi Tech needed a structured WhatsApp enquiry process so incoming conversations could move through clear response, routing, and follow-up stages instead of depending entirely on manual handling. Work Done / Approach DigiLeadGalaxy designed the flow around initial responses, enquiry classification, lead routing, follow-up stages, and conversation continuity. The message structure was kept simple and action-oriented so users could move naturally from the first enquiry to the appropriate next step.
“The WhatsApp automation made our enquiry handling and follow-up process much easier to manage. We were happy with the flow, structure, and support provided by DigiLeadGalaxy”
Result / Outcome

The WhatsApp communication process was organized into a repeatable automation flow that supports faster response handling, clearer lead routing, and more systematic follow-up.